Web Hosting Customer Success Specialist - Global Team (English Speaker)

  • Customer Success
  • Remote job

Web Hosting Customer Success Specialist - Global Team (English Speaker)

Job description

⚠️ Please read this FAQ about the job to know more and prepare for a call with our recruiter: FAQ About this Role ⚠️

Here at Niagahoster and Hostinger , we aspire to bring success to everyone who goes online in unlocking the power of the internet. To nurture millions of users, we’re looking for tech-savvy individuals with excellent communication skills who are proactive, empathetic and customer obsessed. 


As a Customer Success Specialist, you contribute massively to the success of our company as a frontliner of the business to connect with customers across the globe. You will experience full remote working opportunity with proper training, healthy working environment, and career growth to be the next big web-hosting consultant.


If you’re interested in developing your career in the IT industry, this position is the perfect gateway for you. Dare to take on the next challenge in your career now!


Responsibilities:

  • Communicate with customers and solve their technical issues related to website via live chat.

  • Assist Customers with exact guidance and resolutions.

  • Going the extra mile for each Customer is part of the job.

  • Focus on the Customer’s success by offering additional services, tools, and products.

  • Response and check abuse of service (spam/phishing).

  • Constantly grow - learn about IT every day to become a web hosting expert.


Work somewhere with purpose where you are valued for your contribution and rewarded with meriting benefits. Here’s what we offer :

Finance

✔ Meal Allowance

✔ Internet Allowance

✔ Full attendance bonuses

✔ Medical/ Healthcare Insurance

✔ Night Shift Allowance

✔ National holiday allowance

✔ Religious festive holiday allowance

✔ Upsell bonus


Flexibility

✔ Full remote working

✔ Shifting schedule

✔ Special Leave Benefits for Women

✔ Maternity & Paternity Leave


Activities

✔ Team Buildings

✔ Company Events

✔ Global Online Events


Gifts

✔ Birthday Gift

✔ Religious Holiday Gift

✔ New Year Gift


Career Growth

✔ Level-up from Junior to Senior Level 

✔ Promotion to another team in the CS Department (QA, Training, Abuse, etc.)

✔ Promotion to another department (Product, Tech, People, etc.)


Personal Development

✔ Individual Mentorship

✔ Workshop

✔ Paid Training Course

✔ Books


Level up your game by joining our fast-moving and dynamic team in an international working environment to scale up your professional journey!


Job requirements

Job requirements :

  • Strong English communication skills (C1 or higher)/TOEFL ITP (600)/IELTS (6,5).

  • Proven motivation to develop skills on IT and customer-related skills.

  • Min Diploma in any field (IT field is a plus).

  • Customer focused. Strong ambition in helping customers and solve their problem.

  • Well developed communication skill, confident, and collaborative.

  • Availability to work on flexible schedule (full-time only, morning/day/night shifts).

  • Having a basic knowledge in the domain, hosting, blog, and website.