Customer Success Team Lead Indonesia

  • Customer Success
  • Yogyakarta, Indonesia

Customer Success Team Lead Indonesia

Job description

Here at Niagahoster and Hostinger, we aspire to bring success to everyone by unlocking the power of the internet. To nurture millions of users, we’re looking for a team leader for our Customer Success Specialist team-- which are our frontliners of the business, to deliver the best experience to our customers.

As a Customer Success Team Leader, you will be part of a global community of leaders, providing guidance to bright young minds with a passion for IT and the highest standards in Customer service. In your journey, you’ll be responsible for raising the bar, nurturing everyone within the team, proactively managing their performance, and delivering innovation to the operation. We work fast, push the boundaries, try new things so everyone in the team can grow, happy, engage, and deliver the best experience-- which sometimes don’t work, but we embrace failure and lifelong learning.

If you are a goal-oriented person who enjoys managing people with a growth mindset to achieve their goals as well as business goals, then this position might be for you.

What you will do:

  • Lead the Customer Success team by inspiring and training the team for growth

  • Monitoring team members' daily tasks

  • Ensure KPIs achievement - both individual and team-based

  • Track, monitor, and communicate the progress of the team to the manager

  • Assisting team members with their personal development and career goal

  • Regularly check up with the team to evaluate individual progress

  • Contribute to share your ideas for continuous operation improvement

Job requirements

  • Clear and fluent in English communication

  • 2+ years experience in leading a Customer Service-related team with proven track record in achieving Customer Service/Customer Support team KPIs

  • Bachelor’s degree / Diploma in any field, IT field is an advantage

  • Preferably has experience in startup or digital industry

  • Experience working at a hosting/domain company is an advantage

  • Prior knowledge about hosting, domain, and server would be an advantage

  • Familiarity with data analysis

  • Excellent analytical thinking and problem-solving skills

  • Fast learner & target oriented

What We Offer:

  • Enjoy working from anywhere (can be from the office, from home, and/or any other place)

  • Psychological counseling, because your mental health matters!

  • Healthy working environment that encourages you to have a good work-life balance.

  • Be a part of inspiring working culture.

  • Promising career path, unlimited opportunities, and exciting challenges to make you feel genuine enjoyment at work

  • Enjoy being surrounded by smart and driven people.

  • Access to reference books, training courses, and international conferences to support your professional development.

  • Benefit from other motivational perks such as a birthday prize, a special gift for the best team member, and much more!

Leave your mark within an international working environment to scale up your professional journey and discover the best version of yourself. Step Up Your Game and be a PRO!

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