Customer Success ID Team Leader
Love working with customers? Are you a natural-born leader who enjoys motivating and inspiring people? Do you like setting high standards and achieving great results?
We've got a role for you.
We are Hostinger, a technology-driven web hosting company enabling millions worldwide to realize their dreams online. Our business revolves around 'customer obsession' - we start by listening to what our customers want and work backward.
We're looking for a Customer Success Team Lead. The role involves working as part of a global community of Customer Success agents dedicated to assisting our customers. You'll be responsible for guiding and inspiring our agents and tracking and monitoring their progress. We want someone who can bring out the best in a team so that they can help our customers in the best way possible.
Does this role sound interesting to you? Then send us an application - we'd love to hear from you.
What you will do:
- Lead the Customer Success team by guiding, inspiring, and training them for growth;
- Coordinate daily tasks;
- Ensure goal achievement - both individual and team-based;
- Track, monitor, and communicate the progress of the team;
- Conduct weekly one-on-one meetings to give feedback and support;
- “Insert your idea here” - be creative and daring in your methods for ultimate success!
- Clear and fluent in English communication;
- Experience in leading a team (2+ year in a Customer Service team);
- Familiarity with data analysis;
- Knowledge of how to achieve an exceptional customer service experience;
- Ability to inspire progress and be a trendsetter;
- Aptitude for change management processes;
- Drive to build the greatness of the team.
What We Offer:
- A competitive salary start from IDR 6 - 12 Mill;
- Enjoy working from anywhere;
- Psychological counseling - your mental health matters!;
- Healthy working environment that encourages you to have a good work-life balance;
- Be a part of inspiring working culture;
- Promising career path, unlimited opportunities, and exciting challenges to make you feel genuine enjoyment at work;
- Enjoy being surrounded by smart and driven people;
- Access to reference books, training courses, and international conferences to support your professional development;
- Benefit from other motivational perks such as a birthday prize, a special gift for the best team member, and much more!
Leave your mark within an international working environment to scale up your professional journey and discover the best version of yourself. Step Up Your Game and be a PRO!
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